Xiaoyu FAQ — AI Emotional Companion Questions Answered

Xiaoyu is an AI emotional companion — a warm space in your browser where every feeling is welcome. She listens, remembers what matters to you, and stays with you through the low moments and the bright ones. No download needed: just open the page and start talking.

No — Xiaoyu is a companion, not a treatment. She offers gentle, judgement-free company for everyday feelings, but she is not a therapist, counsellor, or medical service. If you need professional support, please reach out to a qualified professional or a local helpline.

You can start with free energy and no payment card. Usage depends on your allowance, selected model and text length. Plus, Pro and Max offer different benefits; energy packs and some story features are optional purchases. Check the current in-app terms rather than assuming unlimited use.

Daily energy refills to your current plan limit each day; unused energy does not roll over. Permanent energy comes from purchases or rewards, accumulates and never expires. Everyday AI use spends daily energy first, then permanent energy when needed. Extras such as appearance themes use permanent energy only.

Every energy figure shown is an estimate based on the model and message length: different models and different lengths genuinely cost different amounts, and actual usage is what counts. We only charge what was really used, never more, and nothing is charged when a call fails or content is declined by safety review.

The selected AI provider or model channel processes your request. With service improvement enabled by default, humans may review account-unlinked copies with attempted identifier masking; anonymity is not guaranteed. You can switch this off for future review inclusion. Read the privacy policy for retention and deletion options.

No. Xiaoyu runs right in your browser, on your phone or computer — nothing to install, no app store, no registration required to try. Open the page and she is there.

Simplified Chinese, Traditional Chinese, and English. Xiaoyu answers in the language you choose, and her tone can match regional speech styles — Cantonese, Northeastern, Beijing–Tianjin, Sichuan, and more.

You can try eligible Chat features as a guest. Account-based history and other features require sign-in; model and story actions have their own access rules. Guest records are not a permanent cross-device backup.

Please reach out to a qualified professional or a local crisis helpline right away — you deserve real, immediate human support. Xiaoyu is a companion, not an emergency service: she is not equipped to handle crises or provide medical help.

ChatGPT also offers supportive conversation, memory and personalization. Xiaoyu brings companion Chat, regional and relationship settings, guided reflection, mood check-ins and interactive stories together, including a path from story characters into everyday Chat. Compare the experience and controls that suit you.

Retained history and supported saved memories can provide context, within account, setting, retention and conversation-window limits. You can manage saved memories and correct mistakes. Xiaoyu does not recall every message forever.

Xiaoyu can be a gentle companion when you feel anxious, low, or overwhelmed — a non-judgemental listener who stays with you. She will not diagnose, treat, or manage conditions; for ongoing struggles, professional support is the right step.

Yes. Supported stories offer single-character or ensemble play, scenario creation and an everyday Chat route for characters. Free energy can cover eligible use; archives, Director and other optional tools have separate entitlement rules. Stories are fiction, not therapy.

You can cancel your membership at any time — check your account for the cancellation option, or contact us and we will sort it out for you. No lock-in; you are welcome to stay or go.

Xiaoyu (sh-yao-yu) means "gentle healing" — a name that says exactly what she does. She is a little sprout from a small town in the East, and her one belief is that every feeling, including yours, deserves to be understood.

Just open myxiaoyu.com and say what is on your mind — a rough feeling, a happy moment, something you cannot quite name. You do not need to prepare; Xiaoyu will meet you there.

An AI companion is an AI partner you can talk to about everyday feelings — for company, not treatment. Xiaoyu is one: a free AI emotional companion in your browser that listens, remembers, and answers in your language and regional voice. It is never a substitute for professional care.

AI roleplay is interactive fiction where your replies help shape the next scene. Xiaoyu offers single-character and ensemble stories, model choices and creation tools with safety checks. Energy, account requirements and optional paid features have their own terms.